What servers should never do...

What servers should never do.

Servers are the life and blood of a restaurant. Servers are the director’s of the restaurant and without them, there wouldn’t be a restaurant. No matter waiter or waitress, no server is the same. But there are a few things every server should have in common.

Firth things first, never let anyone enter the restaurant without a warm greeting. And second, never make a “singleton” feel bad about arriving allow. For all you know, they could be a restaurant critic looking to publish an article about the restaurant in a big magazine. Either ask if he or she has a reservation or maybe they would like to sit at the bar.

Before the guests are seated, make sure the table is ready roll. It must be clean, and have the right utensils and whatnot ready before anyone sits down. If there are no tables ready, offer a free drink or at least steer them in the right direction to get a little hospitality while they wait. Remember they might be tired and thirsty and it’s your job to get them what they need.

When talking to a table, don’t hustle Too much. Pushing a customer too much can make or break them from coming back. If they are an OG (original guest) make sure their experience is excellent. Never ever neglect an OG. Another thing is always stay somewhat neutral about the food, remember “it’s all good.” And while talking to a guest, never leave them hanging either by not fixing what’s wrong or saying “I don’t know” to a question. If you don’t know the answer, go above and beyond to find it.    

The tools: Never finger the rim of any glass. A server’s hands are probably not the cleanest. Never clear a table until everyone is done. Wait! I understand there will always be that one “grazer” who just can seem to take that last damn bit, but just wait or at least ask “are you finished with that?” As far as glass wear goes, never serve a drink in a dirty glass unless the guest insists, and make sure glasses are clean and polished. Remember anything utensil that touches the mouth of a guest should be certified clean and polished. It’s all about having good morals.  

And Finally, the drinks and food: Never pop a Champagne cork, let the guest substitute vegetables for vegetables, there all the same. Also, never remove a plate with large amount of food on it without asking what was wrong, never ask what someone was drink or eating when they ask for more, consult the server who took the order, and lastly you should never eat or drink in front of a guest, it’s bad restaurant edict.

Just one more thing, being a server is not for the ill hearted. When a guest is unhappy things can turn for the worst pretty quick so never under any circumstance lose your cool, always keep your composure either with your boss or a customer.

Cheers!